Map the workflow before comparing products
Document how a real opportunity moves from lead intake to system sizing, proposal, contract, procurement, engineering, installation and handover.
This map reveals duplicate data entry, missing ownership and the spreadsheets created to compensate for gaps in the current process.
CRM and sales pipeline
The platform should show every opportunity, its owner, history and next step. Managers need to find stalled deals without asking each salesperson for an update.
Choose stages that match the company’s actual buying journey and allow clear reporting on lead sources, conversion and sales-cycle time.
Proposals and system sizing
Proposal tools should standardize presentation, preserve versions and remain connected to the customer record. Verify what can be branded and which technical or financial inputs are supported.
During a demonstration, build a proposal from a real project and count how many times the same information must be entered.
Finance, commissions and purchasing
Revenue, expenses and commissions should remain linked to the deal and project. Procurement and inventory should show which materials belong to which installation and what can block the schedule.
A long list of isolated modules is less valuable than a smaller set of connected workflows.
Engineering and installation management
Technical stages need owners, due dates, documents, dependencies and visible status. Office teams should answer customer questions without interrupting engineers or field crews.
Look for a complete history from site survey through permitting, installation, inspection and handover.
Questions to ask during a demo
Can one record follow a customer from lead to completed installation? Which steps still require external spreadsheets? How are documents and proposal versions controlled? Can managers see bottlenecks? How does onboarding work? What are the export and cancellation terms?
Connect sales and delivery in one workflow
WORK SMAR TECH brings leads, proposals, contracts, finance, purchasing, engineering and installations into one platform.
SEE WORK SMAR TECHRelated guides
- Solar CRM: how to manage leads, proposals and installation handoffs
- Solar project management software: stages, controls and common failures
Published and reviewed: 18 September 2026 · WORK SMAR TECH editorial team